CUSTOMER SERVICE

Shipping

SHIPPING 
Delivery times may vary depending on the destination country. The approximate delivery date will be specified in your order confirmation except for islands and remote areas of each country where delivery times may be slightly extended. 

Country 

Time (days) 

UNITED KINGDOM 

Not available 

FRANCE 

6-7 

BELGIUM 

6-7 

LUXEMBOURG 

6-7 

GERMANY 

6-7 

AUSTRIA 

6-7 

SWITZERLAND 

7-8 

SPAIN 

6 

ITALY 

6-7 

NETHERLANDS 

6-7 

POLAND 

7-9 

PORTUGAL 

6-7 

HUNGARY 

6-7 

SLOVAKIA 

8-9 

CZECH REPUBLIC 

7-9 

IRELAND 

9-12 

SLOVENIA 

7-9 

CROATIA 

7-9 

BULGARIA 

7-9 

ROMANIA 

8-9 

LITHUANIA 

6-7 

ESTONIA 

8-9 

LATVIA 

8-9 

SWEDEN 

7-9 

FINLAND 

7-9 

DENMARK 

6-7 

 

Please note that delivery times are approximate and we do not ship or deliver on Saturdays, Sundays, or holidays. 

Delivery Conditions 

Curbside Delivery 
The delivery of the wood stove will be made only to the curbside. 

Accessibility and Special Conditions 
Due to the weight and volume of the product, please consider the following: 

  • The delivery location must be accessible to a three-axle truck. 
  • Deliveries are not made to pedestrian streets with difficult access. 
  • If access is complicated, additional costs for special transportation will be borne by the customer upon presentation of a quote from the carrier. 

Delivery Recommendations 
It is recommended to have a two-wheeled cart and the presence of two people to facilitate the transfer of the wood stove to your home.